Frequently Asked Questions
  1. What is the Vetoquinol Pet Rebate Program? 
     
  2. Who is eligible to participate?  
  3. How do I get started?  
  4. Is there a cost to participate? 
  5. How do I create an account? 
  6. What information do I need to register? 
  7. Can I have more than one account? 
  8. How do I log in to my account?  
  9. What do I do if I forgot my password? 
  10. How do I update my account information?  
  11. Do I need to create a pet profile to submit a rebate? 
  12. How do I add a pet profile? 
  13. Can I add more than one pet to my account?  
  14. Can I update my pet's information after I have created a profile? 
  15. Which products are eligible for a rebate? 
  16. Where do I need to purchase the product to qualify? 
  17. How do I find my clinic on the site? 
  18. What if my clinic is not listed?  
  19. Can I submit a rebate for a product purchased through my vet's home delivery or online portal? 
  20. How do I submit a rebate claim? 
  21. What counts as valid proof of purchase? 
  22. What file formats are accepted for invoice uploads? 
  23. Can I submit a rebate from my mobile device? 
  24. Can I submit more than one rebate claim? 
  25. Can I combine this rebate with other offers or discounts? 
  26. What happens after I submit my claim?  
  27. How do I check the status of my rebate claim?  
  28. What do the claim statuses mean?
  29. How long does it take to process my claim? 
  30. What should I do if I have not received a decision on my claim? 
  31. What payment options are available? 
  32. How does the virtual prepaid card work?  
  33. How does the physical prepaid card work? 
  34. How long does it take to receive my payment? 
  35. What should I do if I have not received my payment? 
  36. Can I change my payment preference after submitting my claim?  
  37. Why was my claim denied? 
  38. Can I resubmit a denied claim? 
  39. How do I contact customer support? 
  40. Where can I find the program terms and conditions?